好萊塢大酒店，傲途格精選酒店 (The Hollywood Grande, Autograph Collection)

我是被首頁泳池照騙進店，訂房網站訂單連定了3天，又官網定了一天銜接訂房網站訂單，相當於四晚。結果房間侷促不説，晚上屋頂酒吧重金屬樂隊噪音巨大持續到凌晨，嚴重影響休息，正好倒時差，很痛苦，想協商提前離店，取消一兩天，訂房網站很用心溝通，店家態度強硬，退房可以，錢不退，三四千的房價，衹能連住四晚，訂單本來含早餐，結果退房還是扣了185刀亂七八糟的稅費什麼費，相當於四千+日租，房間很小，椅子桌子都沒有，用電腦都沒地方放。電梯跟外來酒吧客戶共用，考慮安全性，不是酒吧愛好者不建議入住。泳池很小，加上水涼沒下去，這一萬多花的很不爽。

這是我預期的酒店！與國內凱悅酒店的星級標準不相上下。很多品牌酒店在美國設施和服務水準很一般，但到了國內打造成了奢華五星級酒店，無比富麗堂皇。剛到美國時對同一品牌的酒店還抱有期待，難免有落差，可是凱悅酒店是一流的！ 辦入住時會有歡迎香檳，有贈飲，可以在一樓餐吧和頂層酒吧用。 酒店的設計裝潢和用餐環境都超出預期！早餐是在屋頂露天餐廳使用。入住時，天氣非常好，陽光明媚，可以眺望到遠處的Hollywood標識，無比愜意，休閑度假感十足。 訂的大床房竟然還意外帶了個天井，有陳設好的沙發椅，可以和家人坐在那裡喝點小酒聊天。 從入住到離開，酒店服務人員處處都讓你感覺到溫馨的服務。 美中不足的是，外面是西荷里活的鬧市，到半夜十二點還能聽見外面各種派對的喧嘩嘈雜聲，下半夜才安靜下來。 但沒有十全十美的酒店。它的優點蓋過了不足，而且嘈雜聲也不是酒店的過錯。以後來還會選擇這家酒店。

非常棒的體驗，很穩定的品質，代客泊車服務為我節省了很多時間，前台的態度也很好，為我的度假提供了良好的休息環境

酒店整體很不錯，很新，設施、床品和洗護用品品質都不錯，喜歡沐浴液和身體乳的味道。入住時還會贈送roof bar的免費wine或啤酒一杯，好評！早餐是單點的形式，價格略貴，但味道還不錯，量也很足。是還會再來住的程度！

房間不放水，要了也不一定送；酒店頂樓週末開party，重金屬樂風，晚上無法入眠；大堂懟著馬路，上下客沒雨棚，下雨天極其狼狽；陽台傢俱全是灰，無法坐下……

Unresolved Theft, Security Gaps, and No Accountability – A Deeply Disturbing Stay We stayed at Thompson Hollywood expecting a safe and reputable Hyatt experience. Instead, our stay resulted in the theft of over $10,000 worth of personal valuables directly from our locked room. Despite promptly reporting the incident, and filing a formal police report, the hotel has taken no meaningful action beyond saying they are “willing to cooperate with authorities.” While management claims that their lock activity records show no unauthorized entries, such records are not infallible. As we’ve noted in our correspondence, master keycards and certain override modes can potentially bypass standard logging protocols. Even the best lock systems are only as secure as their physical and administrative safeguards. We were never shown any audit trail confirming what specific cards accessed our room—and there are known vulnerabilities in many encrypted hotel keycard systems. Most alarming is that there are no security cameras in the hallway outside our room. The hotel says this is to protect guest privacy, but we find that reasoning deeply flawed. Public corridors are not private spaces. Many respected hotels use hallway cameras for exactly this reason—to identify unauthorized access or provide evidence in emergencies. Without such footage, both guests and management are blind to what happens at room doors. The absence of accountability is what troubles us most. There has been no compensation, no sincere apology, and no serious attempt to investigate how our belongings disappeared. The systems may have followed procedure, but the outcome speaks for itself: our valuables were stolen, and the hotel has no explanation. If you're considering staying here, bring your own door camera. That may be your only protection, because this hotel clearly fails to provide the most basic layer of guest safety.

訂房網站預訂時，寫的是完全的價格訊息，但是結賬時，卻被要求額外付款destination fee，這屬於典型的對顧客的訊息欺騙和誘導。

酒店整體設施還是不錯的。唯二的兩個問題是1:週末樓上有club，很吵。2、rooftop的早餐位置不是特別多

整體一般，特別是酒店額外各種名目的增加費用，在預訂時是完全沒有説明的。

環境很安全 服務態度都很好 就是晚上樓上clubbing聲音有點大 但因為旅遊蠻累的 也很容易入睡